Terms of service

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.

Please see the tips below for keeping your items in returnable condition:

EXCHANGES

If you would like to exchange your item(s), reserve your exchange item online via your order history or contact customer service prior to returning in person.

If you receive an item that is damaged, please contact customer service immediately.

DOMESTIC

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

BTFL-life only carries merchandise that is authentic, first-run, and produced directly from our manufacturing facility's. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. BTFL-life warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs.

After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available , but we will not provide a complete replacement or refund for an unrepairable product after 30 days.